1. Credit/Debit Cards
- Visa, Mastercard, and American Express accepted
- 3D Secure enabled for added protection
- Pay in AED; international cards are welcome (your bank may apply FX fees)
2. Secure Online Payment Link
- We can send a one-time encrypted link via email or SMS
- Pay instantly with your card or supported wallets
- Immediate confirmation and receipt
3. Bank Transfer (Local & International)
- Local transfers within the UAE (AED)
- International wire transfers in AED
- IBAN/SWIFT details are provided on your invoice
- Please email the transfer slip; sender is responsible for bank fees
4. Digital Wallets
- Apple Pay, Google Pay, and Samsung Pay (where supported)
- Fast, contactless payments tied to your card, with 3D Secure
5. Cash (In-Office)
- Accepted in AED at our office
- Official receipt issued on the spot
6. Buy Now, Pay Later / Installments
- BNPL partners (e.g., Tabby, Tamara) where applicable
- Card-based installments via participating banks may be available
- Eligibility, limits, and tenure depend on provider approval and booking type
7. Corporate Billing & Invoicing
- For approved corporate clients: invoicing with agreed payment terms
- Requires a purchase order or contract and credit approval
8. Cheques (By Arrangement)
- Accepted at management’s discretion
- Bookings are confirmed after cheque clearance
9. Vouchers / Travel Credit
- Apply valid Exceed credit or gift vouchers to eligible bookings
- Any remaining balance can be settled via the methods above
Payment Policies & Helpful Notes
Base Currency
- Our base currency is AED. If you pay in another currency, conversion is based on the rate at the time your payment is processed by your bank or our payment gateway
Deposits & Balance
- Some bookings require a deposit to secure seats/rooms
- The balance due date and amount will be clearly stated on your invoice
Confirmation & Receipts
- You’ll receive an official invoice/receipt for every payment
- E-tickets, hotel vouchers, and service confirmations are issued once funds are received/cleared
Refunds
- Refunds (when applicable) are processed to the original payment method
- Timelines vary by bank/payment provider and supplier policies
Security
- PCI-DSS compliant processing and 3D Secure authentication
- We never store full card details
Fees & Charges
- We don’t add hidden fees; however, your bank may charge FX or transfer fees
- BNPL/installment plans may include provider fees—check the plan details before confirming
Late/Failed Payments
- Unpaid balances may lead to automatic cancellation by airlines/hotels
- Rebooking is subject to availability and current pricing
How to Pay (Step-by-Step)
- Online Card or Wallet
1. Request a secure payment link
2. Open the link and select card or wallet
3. Complete 3D Secure verification
4. Receive instant confirmation and receipt
Bank Transfer
1. Use the IBAN/SWIFT details on your invoice
2. Include your booking reference in the transfer notes
3. Email the transfer slip to us
4. We’ll confirm once funds are received
In-Office Cash/Card
1. Visit our office during working hours
2. Pay via cash or card terminal
3. Collect your receipt; confirmations follow once posted
Need Assistance?
Our dedicated 24/7 support team is here to help with any payment queries or to issue a secure payment link. Please WhatsApp your queries to accounts team @ +971 50 989 1292
